PRIVACY POLICY

1. Introduction

Welcome to SingWithMe Records Ltd ("SingWithMe", "Company", "we", "our", or "us").

We are committed to protecting your privacy and handling your personal information in an open, transparent, and secure manner.

This Privacy Policy explains how we collect, use, disclose, store, transfer, and protect your personal information whenever you visit or use:

• The SingWithMe Records website
• Mobile applications
• Artist dashboard
• Customer portal
• Producer portal
• Songwriter portal
• Service provider accounts
• Digital marketplace
• Music streaming and download services
• Communication tools
• Customer support services
• Any future products or services operated by SingWithMe Records Ltd.

This Privacy Policy applies regardless of how you access our services, including desktop computers, mobile devices, tablets, or other connected devices.

By creating an account or using any part of our platform, you acknowledge that you have read and understood this Privacy Policy.

2. Our Privacy Commitment

Protecting user privacy is one of our highest priorities.

We are committed to:

• Processing personal information lawfully, fairly and transparently.
• Collecting only information necessary to operate our platform.
• Keeping information accurate and up to date.
• Protecting data using appropriate technical and organisational safeguards.
• Respecting your privacy rights.
• Complying with applicable privacy legislation.
• Being transparent about how your information is used.

3. Who This Policy Applies To

This Privacy Policy applies to every individual interacting with SingWithMe Records, including but not limited to:

Artists

Artists uploading music, albums, singles, videos or promotional content.

Producers

Music producers offering beats, production services or collaborative work.

Songwriters

Songwriters publishing original compositions or collaborating with artists.

Service Providers

Individuals or businesses offering services through the platform, including but not limited to:

• Mixing
• Mastering
• Artwork
• Video production
• Photography
• Marketing
• Promotion
• Session musicians
• Voice-over services
• Other creative services

Customers

Customers purchasing:

• Music
• Digital products
• Creative services
• Merchandise
• Future marketplace offerings

Website Visitors

Individuals browsing the platform without registering.

Business Partners

Partners working with SingWithMe Records through approved collaborations.

4. Information We Collect

Depending on how you interact with our platform, we may collect different categories of information.

4.1 Personal Identification Information

This may include:

• Full name
• Display name
• Username
• Email address
• Telephone number
• Date of birth (where required)
• Country
• City
• Postal address
• Government-issued identification (where legally required)
• Tax identification information (if applicable)

4.2 Account Information

When creating an account, we may collect:

• Login credentials
• Password (stored securely using encryption or hashing)
• Security questions (if enabled)
• Account preferences
• Language preferences
• Notification settings

4.3 Profile Information

Your profile may include:

• Biography
• Artist name
• Producer name
• Songwriter name
• Business information
• Profile photographs
• Social media links
• Website links
• Portfolio information

4.4 Music & Creative Content

We collect information relating to content uploaded to the platform, including:

• Songs
• Albums
• Singles
• Audio files
• Videos
• Lyrics
• Cover artwork
• Images
• Promotional graphics
• Metadata
• Genres
• Descriptions
• Tags
• Release dates

4.5 AI-Generated Content

Where users upload AI-generated or AI-assisted works, we may collect:

• AI content declarations
• Metadata
• File information
• Content classification
• Technical information required for moderation and compliance

The platform does not claim ownership of AI-generated content solely because it has been uploaded.

4.6 Communications

We collect communications between users and SingWithMe Records, including:

• Customer support requests
• Emails
• Contact forms
• Complaint submissions
• Copyright notices
• Dispute correspondence
• Feedback
• Survey responses

4.7 Transaction Information

Where transactions occur on the platform, we may collect information relating to:

• Purchase history
• Order numbers
• Transaction references
• Purchased products
• Purchased services
• Invoice information
• Currency
• Taxes
• Discounts
• Promotional codes

Sensitive payment card details are generally processed directly by authorised third-party payment processors and are not stored by SingWithMe Records unless explicitly stated.

4.8 Technical Information

When you use our platform, we may automatically collect technical information including:

• IP address
• Browser type
• Browser version
• Device identifiers
• Operating system
• Device model
• Internet service provider
• Language settings
• Screen resolution
• Network information

4.9 Usage Information

We collect information regarding how users interact with the platform, including:

• Pages visited
• Features used
• Search history within the platform
• Time spent on pages
• Click activity
• Navigation paths
• Downloads
• Streaming activity
• Upload activity
• Error reports

5. How We Collect Your Information

We collect information in several different ways.

Information You Provide

Information is collected directly when you:

• Register an account
• Complete your profile
• Upload music
• Upload videos
• Purchase products
• Purchase services
• Contact support
• Submit copyright notices
• Participate in promotions
• Subscribe to newsletters
• Leave reviews
• Submit feedback

Automatically Collected Information

Certain information is automatically collected through:

• Cookies
• Web beacons
• Log files
• Analytics tools
• Device identifiers
• Server logs
• Security monitoring tools

Third-Party Sources

Where permitted by law, information may also be received from:

• Payment processors
• Identity verification providers
• Social login providers
• Business partners
• Marketing partners
• Fraud prevention providers
• Analytics providers

6. Legal Basis for Processing Personal Data

Where GDPR or UK GDPR applies, we process personal data under one or more of the following lawful bases.

Contractual Necessity

Processing required to provide our services.

Examples include:

• Creating accounts
• Managing purchases
• Delivering services
• Processing uploads
• Customer support

Consent

Where required, we process information based on your consent.

Examples include:

• Marketing emails
• Optional cookies
• Promotional communications

Consent may be withdrawn at any time.

Legitimate Interests

We may process information where necessary for our legitimate interests, provided those interests do not override your rights.

Examples include:

• Platform improvement
• Fraud prevention
• Service optimisation
• Security
• Business analytics

Legal Obligations

Processing may occur where required to comply with applicable law, including:

• Court orders
• Regulatory requests
• Tax obligations
• Anti-fraud investigations
• Intellectual property enforcement

7. How We Use Your Information

Your information may be used for the following purposes.

Platform Operations

To:

• Create accounts
• Authenticate users
• Provide services
• Display uploaded content
• Process transactions
• Deliver digital products

Customer Support

To:

• Respond to enquiries
• Resolve technical issues
• Investigate complaints
• Provide account assistance

Platform Security

To:

• Detect fraud
• Prevent abuse
• Monitor suspicious activity
• Protect user accounts
• Maintain platform integrity

Service Improvement

To:

• Analyse platform performance
• Improve user experience
• Develop new services
• Conduct research
• Measure feature effectiveness

Legal Compliance

To:

• Enforce our Terms and Conditions
• Comply with applicable laws
• Respond to lawful requests
• Investigate misuse
• Protect intellectual property rights

8. Cookies and Tracking Technologies

To improve functionality and user experience, SingWithMe Records uses cookies and similar technologies.

These may include:

Essential Cookies

Required for:

• Login
• Security
• Session management
• Platform functionality

Performance Cookies

Used to understand:

• Website performance
• Loading speed
• Error reporting

Analytics Cookies

Used to analyse:

• User behaviour
• Popular pages
• Navigation
• Feature usage

Preference Cookies

Remember:

• Language settings
• Preferences
• Login choices

Users may disable cookies through browser settings; however, some platform functionality may become unavailable.

9. Marketing Communications

Where legally permitted, SingWithMe Records may send:

• Product announcements
• Platform updates
• Feature releases
• Promotional campaigns
• Artist opportunities
• Service announcements
• Educational content

Users may unsubscribe from marketing communications at any time by using the unsubscribe link included within emails or by updating their account preferences.

Service-related communications necessary for account administration and security may continue to be sent regardless of marketing preferences.

10. Data Accuracy

We encourage all users to ensure their personal information remains accurate and up to date.

Users may update their account information at any time through their account dashboard or by contacting our support team.

Providing inaccurate, false, or misleading information may result in restrictions, suspension, or termination of platform access where permitted under our Terms & Conditions.

11. Disclosure and Sharing of Personal Information

SingWithMe Records Ltd respects your privacy and does not sell your personal information to third parties.

We may share your information only where it is necessary to operate our platform, fulfil contractual obligations, comply with legal requirements, or protect our legitimate business interests.

Information may be shared with the following categories of recipients.

11.1 Service Providers

We engage carefully selected third-party service providers to perform services on our behalf.

These providers may include:

• Cloud hosting providers
• Payment processors
• Email delivery providers
• Analytics providers
• Customer support platforms
• Content delivery networks (CDNs)
• Security monitoring providers
• Fraud prevention services
• Backup and disaster recovery providers

Each provider is required to maintain appropriate confidentiality and security measures.

11.2 Payment Providers

Where purchases or financial transactions occur, payment information may be processed by authorised third-party payment providers.

Depending upon services introduced by the platform, these providers may include:

• Credit card processors
• Digital wallet providers
• Bank transfer providers
• Merchant payment gateways

SingWithMe Records does not intentionally store full payment card numbers unless specifically stated within a separate payment agreement.

11.3 Professional Advisers

Information may be shared with:

• Solicitors
• Accountants
• Auditors
• Insurance providers
• Regulatory advisers

Only where necessary for legitimate business operations or legal compliance.

11.4 Government Authorities

Information may be disclosed where required by law, including:

• Court orders
• Law enforcement requests
• Tax authorities
• Regulatory agencies
• Intellectual property investigations

We will only disclose information where legally permitted or required.

11.5 Business Transfers

If SingWithMe Records undergoes:

• merger
• acquisition
• restructuring
• investment
• sale of assets

Your personal information may be transferred as part of that transaction. Users will be notified where required by applicable law.

12. International Data Transfers

Because SingWithMe Records may operate internationally, your information may be processed outside your country of residence.

Where personal information is transferred internationally, we will implement appropriate safeguards including, where applicable:

• UK International Data Transfer Agreement (IDTA)
• Standard Contractual Clauses (SCCs)
• Adequacy Decisions
• Other legally recognised transfer mechanisms

These safeguards are designed to provide a level of protection equivalent to applicable data protection legislation.

13. Data Retention

We retain personal information only for as long as reasonably necessary to fulfil the purposes described within this Privacy Policy.

Retention periods depend upon:

• legal obligations
• contractual requirements
• regulatory obligations
• dispute resolution
• fraud prevention
• security requirements

13.1 Account Information

Account information may be retained while your account remains active.

Following account closure, certain information may be retained where required by law or for legitimate business purposes.

13.2 Transaction Records

Financial and transactional information may be retained for statutory accounting and taxation purposes.

13.3 Communications

Support requests, complaints and correspondence may be retained to improve customer service, investigate disputes and comply with legal obligations.

13.4 Uploaded Content

Uploaded music, videos, artwork and related metadata may remain available while your account is active or until content is removed in accordance with our Terms & Conditions.

Certain backup copies may remain temporarily within secure backup systems.

14. Information Security

Protecting personal information is fundamental to SingWithMe Records.

We employ administrative, technical and organisational measures designed to safeguard information against:

• unauthorised access
• accidental loss
• destruction
• misuse
• disclosure
• alteration

Security measures may include:

• encrypted communications
• secure hosting
• firewall protection
• access controls
• password hashing
• security monitoring
• vulnerability assessments
• regular software updates
• backup procedures

Although we strive to maintain a secure environment, no online platform can guarantee absolute security.

Users are responsible for maintaining the confidentiality of their login credentials.

15. Fraud Prevention and Platform Security

To protect users and maintain platform integrity, SingWithMe Records may monitor activity for indicators of:

• fraudulent transactions
• suspicious account behaviour
• unauthorised access
• identity theft
• payment abuse
• copyright infringement
• automated attacks
• malicious software
• platform manipulation

Where suspicious activity is identified, we may:

• request additional verification
• temporarily restrict account functionality
• suspend transactions
• delay withdrawals
• notify relevant authorities where legally required

16. AI-Generated Content and Data Processing

SingWithMe Records recognises the increasing use of Artificial Intelligence within creative industries.

Where users upload AI-generated or AI-assisted content:

• users remain responsible for ensuring they possess all necessary legal rights;
• uploaded content may be reviewed for moderation and compliance purposes;
• associated metadata may be processed to support platform operations;
• AI declarations provided by users may be stored to improve transparency.

Unless expressly stated and separately agreed, uploaded user content will not be used to train artificial intelligence models operated by SingWithMe Records.

17. Automated Decision-Making

Certain platform functions may use automated systems to:

• detect spam
• identify security threats
• identify duplicate content
• detect copyright concerns
• prevent fraud
• improve search functionality

These automated systems are designed to support platform operations and do not solely determine legal rights or contractual decisions without appropriate review where required by applicable law.

18. Third-Party Services

Our platform may integrate with or provide access to third-party services including:

• social media platforms
• payment providers
• streaming services
• analytics providers
• marketing services
• cloud storage providers

Your interactions with those services are governed by their own privacy policies and terms.

SingWithMe Records is not responsible for the privacy practices of third-party websites or services.

19. Children's Privacy

Our services are not intended for children under the minimum legal age established by applicable law without appropriate parental or guardian consent.

We do not knowingly collect personal information from children in violation of applicable data protection legislation.

Where we become aware that such information has been collected unlawfully, we will take reasonable steps to:

• investigate the matter;
• remove the information where appropriate; and
• restrict the associated account if necessary.

Parents or legal guardians who believe a child has provided personal information should contact us immediately.

20. Third-Party Links

The SingWithMe Records platform may contain links to external websites operated by third parties.

These websites operate independently from SingWithMe Records.

We do not control:

• their privacy practices;
• their content;
• their security measures; or
• their terms of use.

Users are encouraged to review the privacy policies of any external websites before providing personal information.

21. Your Privacy Rights

Depending on your country of residence and applicable law, you may have certain rights regarding your personal information.

These rights may include:

• The right to access your personal information.
• The right to correct inaccurate or incomplete information.
• The right to request deletion of your personal information.
• The right to restrict certain types of processing.
• The right to object to processing based on legitimate interests.
• The right to withdraw consent where processing is based upon consent.
• The right to request portability of your personal information.
• The right not to be subject to unlawful discrimination for exercising your privacy rights.

Requests will be handled within the timeframes required by applicable law.

22. Access to Your Information

You may request confirmation of whether SingWithMe Records processes your personal information.

Where applicable, you may also request:

• a copy of your personal data;
• the purposes of processing;
• categories of information collected;
• categories of recipients;
• anticipated retention periods; and
• information relating to international transfers.

We may require identity verification before responding to such requests.

23. Correction of Information

We encourage users to keep account information accurate and up to date.

You may update much of your information directly through your account dashboard.

Where information cannot be updated online, you may contact us to request correction.

We may request supporting documentation before making significant changes.

24. Requesting Deletion of Information

Subject to applicable law, you may request deletion of your personal information.

Deletion requests may not always result in complete removal where information must be retained for:

• legal obligations;
• tax requirements;
• accounting records;
• fraud prevention;
• dispute resolution;
• enforcement of agreements;
• security investigations.

Where deletion cannot be completed immediately, information may instead be securely archived or restricted.

25. Data Portability

Where required by law, you may request a copy of certain personal information in a structured, commonly used and machine-readable format.

Where technically feasible, and legally permitted, we may transfer such information directly to another service provider at your request.

26. Withdrawing Consent

Where processing is based upon your consent, you may withdraw that consent at any time.

Withdrawal of consent does not affect the lawfulness of processing undertaken before consent was withdrawn.

Certain services may become unavailable if consent is withdrawn.

27. Marketing Preferences

Users remain in control of marketing communications.

You may choose to:

• subscribe;
• unsubscribe;
• modify communication preferences; or
• update notification settings

Through your account dashboard or by using the unsubscribe link contained within our marketing emails.

Operational communications relating to:

• account security;
• purchases;
• copyright matters;
• payment notifications;
• legal notices; and
• platform updates

May continue to be sent where necessary.

28. Data Breach Response

SingWithMe Records maintains procedures for responding to personal data incidents.

Where a security incident affecting personal information occurs, we will:

• investigate the incident;
• contain the incident where possible;
• assess associated risks;
• implement corrective measures;
• document the incident;
• notify regulatory authorities where legally required; and
• notify affected individuals where required by applicable law.

29. Complaints

We aim to resolve privacy concerns promptly and fairly.

If you believe your privacy rights have been infringed, you are encouraged to contact us first so we may investigate and attempt to resolve the issue.

Where applicable law provides additional rights, you may also lodge a complaint with the relevant data protection authority.

For users located within the United Kingdom, complaints may generally be directed to the Information Commissioner's Office (ICO).

Users located in other jurisdictions should contact their applicable supervisory authority.

30. Regulatory Compliance

This Privacy Policy has been developed with consideration for internationally recognised privacy principles and applicable legislation, including where relevant:

• UK General Data Protection Regulation (UK GDPR);
• Data Protection Act 2018 (United Kingdom);
• EU General Data Protection Regulation (EU GDPR);
• California Consumer Privacy Act (CCPA), where applicable;
• applicable consumer protection legislation;
• electronic communications legislation; and
• other applicable privacy and data protection laws.

Users are responsible for ensuring their use of the platform complies with the laws applicable in their own jurisdiction.

31. Data Controller

Unless otherwise stated, SingWithMe Records Ltd acts as the Data Controller for personal information collected through the platform.

Where third-party service providers process information on our behalf, they will generally act as Data Processors under applicable agreements.

32. Changes to this Privacy Policy

Technology, legislation and our services continue to evolve.

Accordingly, we reserve the right to amend this Privacy Policy at any time.

Where material changes are made, we will:

• update the "Last Updated" date;
• publish the revised Privacy Policy on our website; and
• where legally required, notify users through appropriate communication channels.

Continued use of the platform after updates become effective constitutes acceptance of the revised Privacy Policy.

33. Contact Us

For privacy-related enquiries, requests or complaints, please contact:

SingWithMe Records Ltd

Registered Address:

5th Floor, 27 Allied Place, 44 Abbey Street, Leicester, LE1 3TD, United Kingdom

Office visits are available by appointment only. Please contact us before visiting.

Privacy Email:

support@singwithmerecords.co.uk

General Support:

support@singwithmerecords.co.uk

Telephone:

+447376577937

Where applicable, details of a designated Data Protection Officer (DPO) or Privacy Representative will be made available.

34. Definitions

Account means a registered user profile on the SingWithMe Records platform.

Artist means any individual or organisation uploading or distributing musical works.

Customer means any person purchasing products, services or digital content through the platform.

Personal Information means any information capable of identifying an individual directly or indirectly.

Platform means the SingWithMe Records website, applications, services and associated digital systems.

Processing means any operation performed on personal information including collection, recording, storage, organisation, retrieval, use, disclosure, deletion or destruction.

Service Provider means any individual or organisation offering professional or creative services through the platform.

User means any visitor, registered member, artist, producer, songwriter, service provider or customer using the platform.

35. Entire Privacy Policy

This Privacy Policy should be read together with the following documents, which form part of the SingWithMe Records legal framework:

• Terms & Conditions
• User Agreement
• Platform Usage Policy
• Income Release Policy
• Refund Policy
• Payments & Escrow Policy
• Legal & Compliance Framework
• Cookie Policy (where published)

Each document addresses a specific aspect of the operation of the platform and should be read collectively.

Appendix A – Categories of Personal Information

Depending upon how you use the platform, SingWithMe Records may collect:

• Identity information
• Contact information
• Account information
• Device information
• Technical information
• Transaction information
• Uploaded creative content
• Communications
• Marketing preferences
• Usage analytics
• Security logs
• Copyright complaint records
• Fraud prevention information
• Identity verification information (where applicable)

Appendix B – User Categories

This Privacy Policy applies equally to:

• Artists
• Producers
• Songwriters
• Bands
• Record Labels
• Service Providers
• Creative Professionals
• Customers
• Website Visitors
• Business Partners
• Affiliates
• Future Marketplace Participants

Appendix C – Our Privacy Principles

SingWithMe Records is committed to the following principles:

• Transparency
• Accountability
• Security
• Lawfulness
• Fairness
• Data Minimisation
• Purpose Limitation
• Accuracy
• Confidentiality
• User Control
• Continuous Improvement

These principles guide the design, operation and future development of our platform.

Final Statement

SingWithMe Records Ltd is committed to protecting the privacy of every member of its community. We recognise that trust is fundamental to the relationship between creators, service providers, customers and the platform.

We continuously review our privacy practices to ensure they remain aligned with evolving technologies, applicable legal requirements and recognised industry standards. While we implement appropriate technical and organisational safeguards to protect personal information, users also play an important role in maintaining the security of their accounts and ensuring the accuracy of the information they provide.

By accessing or using the SingWithMe Records platform, you acknowledge that you have read, understood and agreed to this Privacy Policy.

End of Privacy Policy