PLATFORM USAGE POLICY

1. Introduction

Welcome to SingWithMe Records Ltd ("SingWithMe", "the Platform", "Company", "we", "our", or "us").

This Platform Usage Policy establishes the rules, standards, and expectations governing the use of the SingWithMe Records platform by all users.

Our objective is to create a secure, professional, transparent, and respectful environment where artists, producers, songwriters, service providers, customers, and other members of our creative community can collaborate and conduct business safely.

This Policy forms part of the contractual relationship between users and SingWithMe Records Ltd and should be read together with:

• Terms & Conditions
• User Agreement
• Privacy Policy
• Legal & Compliance Framework
• Income Release Policy
• Payments & Escrow Policy
• Refund Policy
• Cookie Policy (where applicable)

By accessing or using the Platform, you agree to comply with this Platform Usage Policy.

2. Purpose of this Policy

This Policy has been created to:

• promote respectful behaviour;
• protect intellectual property;
• maintain platform integrity;
• reduce fraud;
• encourage professional conduct;
• protect customers;
• support creators;
• ensure legal compliance;
• establish moderation standards;
• provide a safe marketplace.

3. Who This Policy Applies To

This Policy applies to all users including:

• Artists
• Producers
• Songwriters
• Bands
• DJs
• Record Labels
• Creative Professionals
• Service Providers
• Customers
• Business Partners
• Advertisers
• Affiliates
• Website Visitors
• Marketplace Participants

Every user is expected to comply with this Policy regardless of account type.

4. Acceptable Use of the Platform

Users may use the Platform for lawful purposes including:

• uploading original music;
• distributing authorised recordings;
• promoting creative work;
• purchasing digital products;
• purchasing professional services;
• offering creative services;
• communicating with other users;
• discovering new artists;
• collaborating on creative projects.

All activities must comply with applicable law and platform policies.

5. Professional Conduct

Users are expected to interact professionally and respectfully.

Examples include:

• communicating politely;
• respecting differing opinions;
• acting honestly;
• avoiding abusive language;
• honouring commitments;
• responding professionally to disputes.

Professional behaviour helps maintain a positive community for all users.

6. Account Responsibilities

Users are responsible for:

• maintaining accurate account information;
• protecting login credentials;
• securing their devices;
• promptly reporting unauthorised access;
• ensuring all activity through their account complies with platform policies.

Users may not share accounts unless expressly authorised by the Company.

7. Content Standards

Users are responsible for all content they upload.

Uploaded content should:

• be lawful;
• be accurate;
• respect copyright;
• avoid misleading information;
• comply with community standards.

The Platform reserves the right to moderate content where necessary.

8. Music Content

Artists may upload:

• original recordings;
• authorised remixes;
• licensed music;
• promotional recordings;
• albums;
• singles;
• demos;
• instrumental tracks.

Users must possess all necessary rights before uploading.

9. Visual Content

Users may upload:

• artwork;
• album covers;
• promotional graphics;
• artist photographs;
• marketing materials;
• videos.

Visual content must not infringe copyright or other intellectual property rights.

10. AI-Generated Content

SingWithMe Records recognises that Artificial Intelligence is becoming part of modern music production.

Users may upload AI-generated or AI-assisted content where permitted under our Terms & Conditions.

Users remain solely responsible for ensuring:

• lawful creation;
• lawful ownership;
• copyright compliance;
• truthful representation;
• compliance with applicable legislation.

The Platform reserves the right to introduce separate categorisation or labelling requirements for AI-generated content.

11. Communication Standards

Users must communicate respectfully.

The following are prohibited:

• harassment;
• threats;
• hate speech;
• discrimination;
• bullying;
• intimidation;
• abusive language;
• obscene communications.

Repeated violations may result in account restrictions.

12. Collaboration Standards

Users engaging in collaborations should:

• communicate clearly;
• document agreements;
• respect ownership rights;
• honour contractual commitments;
• resolve disputes professionally.

SingWithMe Records recommends that collaborators maintain written agreements independent of the Platform where appropriate.

13. Marketplace Conduct

Users participating in the marketplace agree to:

• provide accurate descriptions;
• deliver services honestly;
• respond promptly to customers;
• avoid misleading advertising;
• charge transparent prices;
• comply with applicable consumer protection laws.

14. Customer Responsibilities

Customers agree to:

• provide accurate payment information;
• respect licensing terms;
• avoid fraudulent activity;
• refrain from chargeback abuse;
• use purchased content lawfully.

Customers may not redistribute purchased content unless expressly authorised.

15. Respect for Intellectual Property

Users must respect:

• copyrights;
• trademarks;
• moral rights;
• neighbouring rights;
• licensing agreements;
• publicity rights;
• privacy rights.

Unauthorised use of another person's intellectual property is prohibited and may result in enforcement action.

16. Prohibited Content

The following content is prohibited on the Platform:

• copyrighted material uploaded without permission;
• stolen recordings;
• pirated music;
• illegal software;
• malware;
• phishing content;
• fraudulent advertisements;
• terrorist content;
• child exploitation material;
• unlawful hate speech;
• violent criminal content;
• content that violates applicable law.

The Company reserves the right to remove prohibited content without prior notice where necessary.

17. Prohibited Activities

Users must not:

• create fake accounts;
• impersonate another person;
• manipulate rankings;
• artificially inflate streams;
• purchase fake engagement;
• scrape platform data without authorisation;
• distribute spam;
• interfere with platform operations;
• bypass security controls;
• misuse APIs;
• engage in fraudulent transactions.

Violations may result in immediate enforcement action.

18. Platform Moderation

To maintain a safe environment, SingWithMe Records may:

• review uploaded content;
• investigate complaints;
• remove unlawful material;
• suspend accounts;
• terminate repeat offenders;
• restrict access to specific features.

Moderation decisions will be made in accordance with platform policies and applicable law.

19. Reporting Violations

Users are encouraged to report suspected violations including:

• copyright infringement;
• fraud;
• abusive conduct;
• spam;
• impersonation;
• illegal content;
• security concerns.

Reports should include sufficient information to allow investigation.

20. Enforcement

Where violations occur, SingWithMe Records may take one or more of the following actions:

• issue warnings;
• remove content;
• restrict features;
• suspend accounts;
• terminate accounts;
• suspend transactions;
• cooperate with law enforcement where legally required.

Each enforcement decision will be based on the nature and seriousness of the violation.

21. Marketplace Rules

Where marketplace functionality is available, all users participating in the buying or selling of products or services must comply with this Policy.

Marketplace participants agree to:

• provide accurate product and service descriptions;
• honour advertised prices unless corrected before purchase;
• communicate honestly;
• complete transactions in good faith;
• comply with all applicable laws;
• cooperate during dispute investigations.

The Platform reserves the right to monitor marketplace activity to maintain fairness and security.

22. Product Listings

Users creating listings must ensure that:

• descriptions are accurate;
• pricing is truthful;
• images accurately represent the product or service;
• ownership or licensing rights exist;
• misleading claims are avoided;
• prohibited products are not listed.

The Company may edit, suspend or remove listings that violate platform policies.

23. Service Delivery Standards

Service Providers offering professional services agree to:

• clearly describe deliverables;
• provide realistic completion times;
• maintain professional communication;
• notify customers of delays where reasonably possible;
• deliver services using reasonable skill and care.

Examples include:

• music production;
• mixing;
• mastering;
• songwriting;
• graphic design;
• video production;
• promotion;
• artist consulting.

24. Customer Expectations

Customers are expected to:

• communicate respectfully;
• provide accurate project information;
• avoid abusive behaviour;
• pay authorised charges;
• cooperate during dispute investigations.

Customers must not misuse refund procedures or payment systems.

25. Reviews and Ratings

The Platform may allow users to leave reviews and ratings.

Reviews must be:

• truthful;
• relevant;
• respectful;
• based upon genuine experiences.

Users must not:

• submit false reviews;
• manipulate ratings;
• offer incentives for positive reviews;
• post defamatory comments.

The Company reserves the right to remove reviews that violate this Policy.

26. Advertising and Promotional Content

Advertising content must:

• be lawful;
• be truthful;
• avoid misleading claims;
• respect intellectual property rights;
• comply with advertising regulations.

Prohibited advertising includes:

• fraudulent schemes;
• deceptive promotions;
• counterfeit goods;
• illegal services;
• prohibited products.

27. Payment Conduct

Users must ensure that:

• payment information is accurate;
• payment methods belong to them or are authorised for use;
• transactions are genuine;
• attempts to circumvent platform fees are avoided;
• suspicious payment activity is promptly reported.

Payment processing may be delayed where fraud prevention procedures require additional review.

28. Security Requirements

Users must help maintain platform security by:

• protecting passwords;
• enabling available security features;
• avoiding password sharing;
• updating software;
• protecting personal devices.

Users must immediately notify SingWithMe Records of any suspected unauthorised access.

29. Fraud Prevention

To protect all users, SingWithMe Records may monitor activity for indicators of:

• identity fraud;
• payment fraud;
• account takeovers;
• artificial engagement;
• multiple fraudulent accounts;
• suspicious uploads;
• marketplace abuse.

Where necessary, the Company may request additional verification before allowing continued access to certain features.

30. Platform Security

Users must not:

• interfere with platform infrastructure;
• attempt unauthorised access;
• test platform vulnerabilities without permission;
• distribute malware;
• launch denial-of-service attacks;
• exploit software vulnerabilities.

Security incidents may be referred to appropriate authorities.

31. Community Safety

The Platform is intended to provide a welcoming environment for all users.

Content or behaviour that threatens community safety may be removed without prior notice.

This includes:

• harassment;
• stalking;
• intimidation;
• hate-based conduct;
• targeted abuse;
• threats of violence.

32. Privacy of Other Users

Users must respect the privacy of others.

Users must not:

• collect personal information without consent;
• publish private information;
• misuse contact details;
• share confidential information without authorisation.

Violation of another person's privacy may result in immediate enforcement action.

33. Reporting System

Users may report suspected violations including:

• copyright infringement;
• fraud;
• abusive conduct;
• fake accounts;
• spam;
• impersonation;
• illegal content;
• security concerns.

Reports should include sufficient information to enable investigation.

False or malicious reports may themselves constitute a policy violation.

34. Investigations

Where reports are received, SingWithMe Records may:

• review evidence;
• request further information;
• communicate with affected users;
• temporarily restrict content;
• suspend transactions;
• preserve records;
• cooperate with legal authorities where appropriate.

Users agree to cooperate with reasonable investigative requests.

35. Appeals Process

Users subject to moderation or enforcement action may submit an appeal.

Appeals should:

• explain why the decision is believed to be incorrect;
• include supporting evidence;
• be submitted within any applicable timeframes communicated by the Platform.

Submission of an appeal does not guarantee reversal of a decision.

36. Account Restrictions

Where necessary, the Company may temporarily restrict:

• uploads;
• purchases;
• messaging;
• withdrawals;
• marketplace participation;
• account visibility.

Restrictions may remain in place until investigations are completed.

37. Account Suspension

Accounts may be suspended where:

• repeated policy violations occur;
• fraud is suspected;
• unlawful activity is identified;
• security concerns exist;
• identity verification is incomplete.

Suspension may occur without prior notice where immediate action is required to protect the Platform or its users.

38. Account Termination

The Company reserves the right to permanently terminate accounts that:

• repeatedly violate policies;
• engage in serious misconduct;
• infringe intellectual property rights;
• threaten platform security;
• engage in fraudulent activity;
• violate applicable laws.

Termination does not affect obligations arising before termination.

39. Policy Updates

This Platform Usage Policy may be amended periodically to reflect:

• legal developments;
• security improvements;
• platform enhancements;
• operational changes;
• regulatory requirements.

Material changes will be published on the Platform.

Continued use of the Platform after changes become effective constitutes acceptance of the revised Policy.

40. Contact Information

For enquiries regarding this Platform Usage Policy, please contact:

SingWithMe Records Ltd

Registered Address:

5th Floor, 27 Allied Place, 44 Abbey Street, Leicester, LE1 3TD, United Kingdom

Office visits are available by appointment only. Please contact us before visiting.

Platform Compliance Team:

support@singwithmerecords.co.uk

Customer Support:

support@singwithmerecords.co.uk

Telephone:

+44 (0)123 456 7890

41. Legal Enforcement

SingWithMe Records Ltd reserves the right to take appropriate legal and administrative action where users violate this Platform Usage Policy, the Terms & Conditions, or applicable law.

Enforcement measures may include:

• issuing formal warnings;
• restricting account functionality;
• removing content;
• suspending marketplace privileges;
• permanently terminating accounts;
• withholding services where legally permitted;
• reporting unlawful conduct to competent authorities;
• commencing civil legal proceedings where appropriate.

The Company may act without prior notice where immediate action is necessary to protect users, the Platform, or comply with legal obligations.

42. User Liability

Each user is solely responsible for:

• the content they upload;
• the information they provide;
• their communications with other users;
• purchases and sales conducted through the Platform;
• compliance with applicable laws;
• compliance with licensing requirements;
• the security of their account.

Users accept responsibility for any loss, damage, claim, or liability arising from their own actions or omissions.

43. Platform Liability

To the fullest extent permitted by applicable law, SingWithMe Records Ltd shall not be liable for:

• user-generated content;
• disputes between users;
• inaccurate information supplied by users;
• delays caused by third-party service providers;
• interruptions to internet connectivity;
• temporary platform outages;
• payment processor failures;
• loss of business opportunities;
• indirect or consequential damages.

Nothing in this Policy excludes liability where such exclusion is prohibited by law.

44. Digital Conduct Standards

Users are expected to contribute positively to the Platform.

Appropriate conduct includes:

• respecting other users;
• communicating professionally;
• resolving disagreements respectfully;
• providing constructive feedback;
• supporting a safe creative community.

The following conduct is inconsistent with the values of the Platform:

• harassment;
• intimidation;
• abusive behaviour;
• discriminatory conduct;
• targeted bullying;
• malicious reporting;
• retaliation against other users.

Repeated misconduct may result in permanent removal from the Platform.

45. Platform Governance

SingWithMe Records maintains governance procedures designed to:

• protect creators;
• protect customers;
• maintain marketplace integrity;
• reduce fraud;
• protect intellectual property;
• improve security;
• encourage ethical behaviour;
• ensure regulatory compliance.

The Company may introduce additional governance procedures as the Platform evolves.

46. Risk Management

To reduce operational and legal risks, SingWithMe Records may implement measures including:

• transaction monitoring;
• content moderation;
• fraud detection systems;
• identity verification;
• security reviews;
• internal audits;
• compliance assessments;
• user reporting mechanisms.

These measures are intended to protect both the Platform and its users.

47. Business Continuity

The Company maintains procedures designed to support continued operation during unexpected events.

These procedures may include:

• secure backups;
• disaster recovery planning;
• infrastructure redundancy;
• cybersecurity response procedures;
• emergency operational measures.

While every reasonable effort will be made to maintain uninterrupted services, temporary interruptions may occur due to circumstances beyond the Company's reasonable control.

48. Changes to the Platform

SingWithMe Records reserves the right to:

• introduce new features;
• modify existing functionality;
• discontinue services;
• improve security;
• redesign user interfaces;
• implement additional verification requirements.

The Company will endeavour to communicate material changes where appropriate.

Continued use of the Platform after changes become effective constitutes acceptance of those changes.

49. No Waiver

Failure by SingWithMe Records to enforce any provision of this Policy shall not constitute a waiver of any rights.

Any waiver shall only be effective if made expressly in writing by an authorised representative of the Company.

50. Severability

If any provision of this Platform Usage Policy is determined to be invalid, unlawful, or unenforceable, the remaining provisions shall continue in full force and effect.

The invalid provision shall be interpreted, where possible, in a manner that most closely reflects its intended purpose.

51. Governing Law

This Platform Usage Policy shall be governed by and interpreted in accordance with the laws of the jurisdiction in which SingWithMe Records Ltd is incorporated, unless mandatory consumer protection legislation provides otherwise.

Any disputes relating to this Policy shall be subject to the exclusive jurisdiction of the competent courts of that jurisdiction.

52. Contact Information

For enquiries regarding this Platform Usage Policy, please contact:

SingWithMe Records Ltd

Registered Address:

5th Floor, 27 Allied Place, 44 Abbey Street, Leicester, LE1 3TD, United Kingdom

Office visits are available by appointment only. Please contact us before visiting.

Platform Compliance Team:

support@singwithmerecords.co.uk

Customer Support:

support@singwithmerecords.co.uk

Telephone:

+44 (0)123 456 7890

53. Definitions

Account means a registered user account on the Platform.

Artist means an individual or organisation uploading or distributing music through the Platform.

Content includes music, audio recordings, videos, artwork, photographs, graphics, text, metadata, and other uploaded materials.

Customer means any individual or organisation purchasing products or services through the Platform.

Marketplace means any section of the Platform where products or services may be offered or purchased.

Platform means the SingWithMe Records website, mobile applications, digital marketplace, and associated online services.

Service Provider means any user offering professional or creative services through the Platform.

User means any visitor, registered member, artist, producer, songwriter, customer, service provider, business partner, or other authorised participant.

Appendix A – User Responsibilities

Every user agrees to:

• comply with this Platform Usage Policy;
• act honestly and professionally;
• respect intellectual property rights;
• protect account security;
• provide accurate information;
• comply with applicable laws;
• cooperate with investigations;
• report suspected violations responsibly.

Appendix B – Examples of Policy Violations

Examples of behaviour that may result in enforcement action include:

• uploading copyrighted works without permission;
• operating fake or duplicate accounts;
• manipulating platform rankings or engagement metrics;
• making fraudulent purchases;
• abusing refund or payment systems;
• sending spam or unsolicited communications;
• distributing malware or malicious code;
• harassing or threatening other users;
• publishing unlawful or prohibited content;
• attempting to bypass platform security measures.

This list is illustrative and not exhaustive.

Appendix C – Enforcement Framework

Depending on the seriousness and frequency of a violation, SingWithMe Records may apply one or more of the following measures:

1. Educational guidance or reminder.
2. Formal written warning.
3. Temporary restriction of specific features.
4. Removal of content.
5. Temporary suspension of the user account.
6. Permanent termination of the account.
7. Suspension of marketplace participation.
8. Suspension or withholding of payments where legally permitted.
9. Referral to relevant authorities where required by law.
10. Civil legal action where appropriate.

Enforcement decisions will be made based on the circumstances of each case and the need to protect the Platform and its community.

Appendix D – Related Legal Documents

This Platform Usage Policy should be read together with the following documents:

• Terms & Conditions
• User Agreement
• Privacy Policy
• Legal & Compliance Framework
• Income Release Policy
• Payments & Escrow Policy
• Refund Policy
• Cookie Policy (where applicable)

Each document addresses a different aspect of the legal relationship between users and SingWithMe Records Ltd.

Final Acknowledgement

By accessing or using the SingWithMe Records Platform, you acknowledge that you have read, understood, and agree to comply with this Platform Usage Policy.

You further acknowledge that compliance with this Policy is a condition of continued access to the Platform and that violations may result in enforcement action, including warnings, restrictions, suspension, termination of your account, removal of content, withholding of services where legally permitted, or referral to the appropriate authorities.

SingWithMe Records Ltd is committed to maintaining a secure, inclusive, transparent, and legally compliant environment that supports artists, producers, songwriters, service providers, customers, and the wider creative community.

End of Platform Usage Policy