LEGAL & COMPLIANCE FRAMEWORK

1. Introduction

This Legal & Compliance Framework establishes the legal, regulatory, ethical, and operational principles governing the operation of SingWithMe Records Ltd ("SingWithMe", "the Platform", "Company", "we", "our", or "us").

This framework complements and should be read together with the following legal documents:

• Terms & Conditions
• Privacy Policy
• User Agreement
• Platform Usage Policy
• Income Release Policy
• Payments & Escrow Policy
• Refund Policy
• Cookie Policy (where applicable)

Together, these documents form the complete legal framework governing the use of the SingWithMe Records platform.

2. Purpose

The objectives of this framework are to:

• Protect artists and creators.
• Protect customers purchasing products and services.
• Promote lawful use of the platform.
• Ensure regulatory compliance.
• Protect intellectual property.
• Reduce fraud and financial abuse.
• Promote transparency.
• Maintain platform integrity.
• Establish governance standards.
• Protect the reputation of SingWithMe Records.

3. Our Regulatory Position

SingWithMe Records operates primarily as a digital platform connecting creators and customers.

Unless expressly stated in a separate written agreement, SingWithMe Records does not act as:

• the legal owner of uploaded works;
• the copyright owner of user-generated content;
• an employer of artists or service providers;
• a legal representative of creators;
• a talent agency;
• a collecting society;
• a music publisher;
• a legal advisor;
• a tax advisor.

The platform provides digital infrastructure to facilitate lawful interaction between users.

4. Compliance Principles

Our compliance programme is built upon the following principles:

Lawfulness

All activities conducted on the platform must comply with applicable legislation.

Fairness

Users must act honestly, ethically and fairly.

Transparency

Important information relating to transactions, policies and user rights will be communicated clearly.

Accountability

Users remain responsible for the content they upload and the activities conducted through their accounts.

Security

We maintain administrative, organisational and technical safeguards designed to protect platform users.

Respect

Users must respect intellectual property rights, privacy rights and the rights of other members of the community.

5. Applicable Legislation

Depending upon the jurisdiction in which SingWithMe Records operates, applicable legislation may include:

• UK GDPR
• EU GDPR
• UK Data Protection Act 2018
• Copyright, Designs and Patents Act 1988
• Electronic Commerce Regulations
• Consumer Rights legislation
• Electronic Communications legislation
• Anti-money laundering legislation (where applicable)
• Financial crime legislation
• Intellectual Property legislation
• Online safety legislation
• Digital Services Act (where applicable)

Users remain responsible for complying with the laws applicable within their own country.

6. User Categories

This framework applies equally to:

• Artists
• Producers
• Songwriters
• Bands
• Record Labels
• DJs
• Music Publishers
• Service Providers
• Customers
• Business Partners
• Advertisers
• Website Visitors
• Affiliates
• Future Marketplace Participants

7. User Responsibilities

Every user agrees to:

• provide accurate information;
• maintain account security;
• comply with all platform policies;
• respect intellectual property;
• avoid fraudulent conduct;
• comply with applicable law;
• cooperate with investigations;
• report suspected abuse.

Users are responsible for all activity occurring through their accounts.

8. Intellectual Property Compliance

Users must only upload content that they own or have legal authority to use.

Examples include:

• original music;
• licensed recordings;
• licensed artwork;
• licensed photographs;
• authorised videos;
• authorised samples.

Uploading content without appropriate rights may result in immediate enforcement action.

9. Copyright Compliance

SingWithMe Records respects intellectual property rights.

Users must not upload:

• pirated recordings;
• unauthorised remixes;
• unlicensed samples;
• copyrighted artwork;
• copyrighted videos;
• stolen creative works.

Repeated copyright infringement may result in permanent account termination.

10. Copyright Reporting Procedure

Rights holders who believe their intellectual property has been infringed may submit a written notice including:

• full legal name;
• contact details;
• description of the copyrighted work;
• location of allegedly infringing content;
• evidence of ownership;
• statement made in good faith;
• declaration that submitted information is accurate.

SingWithMe Records reserves the right to request additional supporting documentation before taking action.

11. Copyright Investigations

Upon receipt of a valid complaint we may:

• acknowledge receipt;
• review submitted evidence;
• temporarily restrict content;
• request information from the uploader;
• conduct an internal investigation;
• consult legal advisers where necessary;
• permanently remove content if infringement is confirmed.

Repeated violations may result in account suspension or termination.

12. Artificial Intelligence (AI) Content

SingWithMe Records recognises the increasing use of Artificial Intelligence in music production.

Users may upload AI-generated or AI-assisted content where permitted under our Terms & Conditions.

However:

• users remain solely responsible for legality;
• users must possess all necessary rights;
• users must not infringe copyright;
• users must not unlawfully imitate voices;
• users must not violate publicity rights;
• users must not deceive consumers.

The platform reserves the right to request disclosure where content has been materially generated using AI.

13. Platform Moderation

To maintain a safe environment we may:

• review uploaded content;
• investigate complaints;
• monitor reports of abuse;
• remove unlawful content;
• suspend accounts;
• terminate repeat offenders.

Moderation decisions are made in accordance with applicable law and platform policies.

14. Prohibited Activities

Users must not engage in:

• copyright infringement;
• fraud;
• identity theft;
• money laundering;
• harassment;
• hate speech;
• terrorism-related content;
• malware distribution;
• phishing;
• impersonation;
• deceptive marketing;
• manipulation of platform rankings;
• automated abuse;
• spam;
• creation of fake accounts;
• illegal sales;
• unlawful collection of personal information.

Violation of these rules may result in immediate enforcement action.

15. Enforcement Actions

Where violations occur SingWithMe Records may:

• issue warnings;
• restrict platform features;
• suspend accounts;
• terminate accounts;
• remove content;
• withhold services where legally permitted;
• report unlawful activity to relevant authorities.

Each case will be assessed individually based upon the seriousness of the conduct.

16. Financial Compliance

SingWithMe Records is committed to maintaining transparent, lawful, and accountable financial practices. All financial activities conducted through the platform must comply with applicable laws, regulatory requirements, and industry standards.

The platform may implement policies and procedures designed to:

• verify transactions;
• reduce financial fraud;
• protect customers and creators;
• maintain accurate financial records;
• comply with tax and accounting obligations; and
• support lawful payment processing.

Users are responsible for ensuring that all payment information they provide is accurate and belongs to them or that they are otherwise authorised to use it.

17. Payment Compliance

Where payments are processed through the platform, SingWithMe Records may utilise authorised third-party payment service providers.

Payment processing may include:

• payment authorisation;
• payment verification;
• fraud screening;
• transaction monitoring;
• currency conversion (where applicable);
• settlement processing; and
• reconciliation procedures.

The platform reserves the right to decline, suspend or reverse transactions where fraud, unauthorised activity, or legal concerns are identified.

18. Escrow Compliance

Where the platform introduces an escrow or holding system, funds received from customers may be temporarily held before becoming eligible for release to the applicable creator or service provider.

The objectives of escrow include:

• fraud prevention;
• payment verification;
• chargeback management;
• dispute resolution;
• refund processing; and
• protection of all parties involved in a transaction.

Detailed operational procedures are described in the Payments & Escrow Policy and Income Release Policy.

19. Income Release Governance

Where earnings become payable to creators, producers, songwriters or service providers, SingWithMe Records may implement release controls designed to protect both buyers and sellers.

Funds may be withheld where necessary to:

• investigate fraudulent activity;
• comply with court orders;
• resolve payment disputes;
• investigate copyright complaints;
• complete identity verification;
• comply with financial regulations; or
• enforce platform policies.

The release of earnings is governed by the Income Release Policy, which forms part of the platform's legal framework.

20. Refund Compliance

Refund requests will be managed fairly and consistently in accordance with applicable consumer protection legislation and the platform's Refund Policy.

Factors considered during a refund assessment may include:

• nature of the purchase;
• delivery status;
• evidence submitted;
• technical failures;
• duplicate transactions;
• fraudulent activity;
• applicable legal rights.

Refund decisions are made in accordance with the published Refund Policy and any mandatory consumer protection legislation.

21. Consumer Protection

SingWithMe Records is committed to promoting fair treatment of customers and creators.

The platform aims to provide:

• accurate product descriptions;
• transparent pricing;
• fair complaint procedures;
• reasonable response times;
• clear communication;
• lawful business practices.

Nothing within this framework is intended to limit any mandatory consumer rights provided by applicable law.

22. Dispute Resolution

Where disputes arise between users, SingWithMe Records may facilitate communication to assist in resolving the matter.

Examples of disputes may include:

• payment disagreements;
• copyright claims;
• service delivery disputes;
• licensing concerns;
• marketplace transactions;
• platform policy violations.

Where appropriate, the platform may:

• request evidence;
• review transaction records;
• temporarily restrict access to disputed content;
• suspend related transactions;
• recommend mediation;
• cooperate with legal authorities where required.

Users are encouraged to attempt resolution in good faith before commencing formal legal proceedings.

23. Fraud Management

To protect platform users, SingWithMe Records maintains procedures to detect and investigate potential fraud.

Indicators may include:

• unusual payment activity;
• multiple accounts;
• identity inconsistencies;
• suspicious uploads;
• account takeovers;
• abnormal purchasing patterns;
• artificial platform manipulation.

Where necessary, the platform may request additional documentation before permitting continued use of certain services.

24. Anti-Abuse Programme

The platform actively seeks to prevent misuse of its services.

Prohibited abusive behaviour includes:

• mass spam;
• fake engagement;
• fake reviews;
• artificial streaming;
• manipulation of rankings;
• automated scraping;
• credential theft;
• malicious software distribution;
• phishing attempts;
• coordinated abuse.

Appropriate enforcement action may be taken where abuse is identified.

25. Data Governance

Personal information processed by SingWithMe Records is managed in accordance with:

• the Privacy Policy;
• applicable data protection legislation;
• recognised security standards; and
• internal governance procedures.

Only authorised personnel are permitted access to personal information where such access is necessary for legitimate operational purposes.

26. Information Security Compliance

SingWithMe Records maintains security measures designed to protect information from:

• unauthorised disclosure;
• accidental destruction;
• corruption;
• unauthorised alteration;
• cyber attacks;
• ransomware;
• malicious access.

Security controls may include:

• encryption;
• access management;
• security monitoring;
• audit logging;
• network protection;
• vulnerability assessments;
• disaster recovery procedures;
• business continuity planning.

27. Regulatory Cooperation

Where legally required, SingWithMe Records may cooperate with:

• courts;
• law enforcement agencies;
• regulatory authorities;
• tax authorities;
• data protection authorities;
• intellectual property offices.

Such cooperation will only occur where authorised or required by applicable law.

28. Risk Management

The Company maintains ongoing processes designed to identify, assess, monitor and reduce legal, financial and operational risks.

Risk management activities may include:

• policy reviews;
• legal monitoring;
• security assessments;
• operational audits;
• incident investigations;
• staff awareness programmes.

29. Internal Compliance Reviews

To ensure ongoing effectiveness, SingWithMe Records may periodically review:

• platform policies;
• operational procedures;
• moderation practices;
• payment controls;
• security controls;
• complaint handling;
• user feedback.

Policy updates may be introduced where improvements are identified.

30. Record Keeping

Where appropriate, SingWithMe Records may maintain records relating to:

• user accounts;
• complaints;
• copyright notices;
• investigations;
• moderation actions;
• payment records;
• transaction logs;
• dispute outcomes;
• legal correspondence.

Records are retained only for as long as necessary in accordance with applicable legal and regulatory obligations.

31. Platform Governance

SingWithMe Records Ltd is committed to maintaining a fair, transparent, secure, and accountable digital platform for creators, customers, and service providers.

Platform governance is based on the following objectives:

• Protect users from unlawful activity.
• Encourage responsible creativity.
• Promote transparency in platform operations.
• Maintain trust within the creator community.
• Support ethical business practices.
• Ensure compliance with applicable laws and regulations.
• Continuously improve platform safety and operational standards.

The Company reserves the right to introduce additional governance measures as the platform evolves.

32. Ethical Standards

Every user is expected to conduct themselves honestly, professionally, and respectfully.

Users should:

• respect intellectual property;
• communicate honestly;
• avoid deceptive business practices;
• refrain from misleading advertising;
• respect cultural diversity;
• avoid abusive behaviour;
• maintain professional conduct.

Creators are encouraged to publish authentic content that reflects responsible artistic expression.

33. Business Ethics

SingWithMe Records promotes ethical commercial practices throughout its marketplace.

Users must not:

• intentionally deceive customers;
• misrepresent products or services;
• falsely advertise qualifications;
• manipulate reviews;
• artificially inflate engagement;
• exploit vulnerable users;
• knowingly provide inaccurate information.

Where unethical conduct is identified, the Company may take enforcement action.

34. Marketplace Integrity

To preserve confidence in the platform, SingWithMe Records may implement systems designed to protect marketplace integrity.

These measures may include:

• fraud monitoring;
• suspicious activity detection;
• transaction verification;
• account reviews;
• automated abuse detection;
• moderation procedures;
• customer reporting mechanisms.

The objective is to maintain a trustworthy environment for all users.

35. Compliance Monitoring

Compliance activities may include ongoing monitoring of:

• copyright compliance;
• policy compliance;
• platform abuse;
• transaction anomalies;
• payment irregularities;
• security events;
• account integrity.

Monitoring activities are carried out for legitimate operational, legal and security purposes.

36. Internal Audits

SingWithMe Records may periodically conduct internal reviews of:

• compliance procedures;
• moderation effectiveness;
• security controls;
• payment processes;
• operational risks;
• policy implementation.

Audit findings may be used to improve platform governance and user protection.

37. Incident Response

The Company maintains procedures for responding to operational and security incidents.

Incidents may include:

• cyber attacks;
• unauthorised access;
• data breaches;
• copyright complaints;
• payment fraud;
• platform outages;
• system failures.

Incident response activities may involve:

• investigation;
• containment;
• remediation;
• communication with affected users;
• legal reporting where required;
• implementation of preventative measures.

38. Business Continuity

SingWithMe Records aims to maintain continuity of its services wherever reasonably possible.

Business continuity measures may include:

• secure backups;
• disaster recovery procedures;
• infrastructure redundancy;
• incident management planning;
• operational resilience measures.

While every reasonable effort will be made to maintain uninterrupted service, temporary interruptions may occur due to maintenance, security events, technical failures or circumstances beyond the Company's reasonable control.

39. Regulatory Investigations

Where legally required, SingWithMe Records may cooperate with investigations conducted by competent authorities.

Such cooperation may include:

• providing information lawfully requested;
• preserving relevant records;
• assisting authorised investigations;
• complying with court orders;
• responding to regulatory enquiries.

Nothing within this framework limits the Company's obligation to comply with applicable law.

40. Legal Notices

Formal legal notices should be submitted in writing.

Notices should include:

• full legal name;
• contact information;
• description of the matter;
• supporting evidence;
• relevant dates;
• any applicable reference numbers.

The Company may request additional documentation before responding.

41. Force Majeure

SingWithMe Records shall not be liable for delays or failures resulting from circumstances beyond its reasonable control, including but not limited to:

• natural disasters;
• acts of government;
• war;
• terrorism;
• labour disputes;
• internet outages;
• power failures;
• cyber attacks;
• pandemics;
• failures of third-party infrastructure.

Platform services may be suspended, interrupted or modified during such events.

42. Limitation of Liability

To the fullest extent permitted by applicable law, SingWithMe Records shall not be liable for:

• user-generated content;
• disputes between users;
• copyright infringements committed by users;
• financial losses arising from user conduct;
• indirect or consequential damages;
• business interruption;
• loss of profits;
• loss of opportunity;
• reputational damage;
• third-party services.

Nothing in this framework excludes liability where such exclusion is prohibited by law.

43. Indemnification

Users agree to indemnify and hold harmless SingWithMe Records, its directors, officers, employees, contractors and affiliates from claims, liabilities, damages, costs and expenses arising from:

• breach of platform policies;
• unlawful conduct;
• infringement of intellectual property rights;
• misuse of platform services;
• violation of applicable law.

This obligation survives termination of platform access.

44. Governing Law

This Legal & Compliance Framework shall be governed by and interpreted in accordance with the laws of the jurisdiction in which SingWithMe Records Ltd is incorporated, unless mandatory local law provides otherwise.

Any disputes shall be subject to the exclusive jurisdiction of the competent courts of that jurisdiction, except where consumer protection legislation provides otherwise.

45. Policy Review

The Company regularly reviews this Legal & Compliance Framework to ensure continued compliance with:

• legislative developments;
• regulatory changes;
• technological developments;
• evolving industry standards;
• platform expansion.

Updates may occur without prior notice where permitted by law.

Material changes will be communicated through appropriate channels.

46. Contact Information

For legal, regulatory or compliance enquiries, please contact:

SingWithMe Records Ltd

Registered Address:

5th Floor, 27 Allied Place, 44 Abbey Street, Leicester, LE1 3TD, United Kingdom

Office visits are available by appointment only. Please contact us before visiting.

Legal & Compliance Email:

support@singwithmerecords.co.uk

General Support:

support@singwithmerecords.co.uk

Telephone:

+447376577937

Where applicable, correspondence may also be directed to the Company's Legal Department or appointed legal representative.

47. Definitions

Account means a registered user account.

Artist means any creator uploading or distributing musical works.

Customer means a purchaser of products or services.

Content includes music, audio, video, artwork, images, text and metadata.

Platform means the SingWithMe Records website, applications, marketplace and associated services.

Service Provider means any person offering professional services through the platform.

User means any individual or organisation accessing the platform.

Appendix A – Related Policies

This Legal & Compliance Framework should be read together with:

• Terms & Conditions
• Privacy Policy
• User Agreement
• Platform Usage Policy
• Income Release Policy
• Payments & Escrow Policy
• Refund Policy
• Cookie Policy (where applicable)

Each document forms part of the overall contractual relationship between users and SingWithMe Records.

Appendix B – Core Compliance Objectives

The Company's compliance programme is designed to:

• protect users;
• protect intellectual property;
• safeguard personal information;
• reduce fraud;
• maintain secure operations;
• encourage ethical conduct;
• support legal compliance;
• maintain marketplace integrity;
• promote transparency;
• protect the long-term sustainability of the platform.

Appendix C – User Acknowledgement

By accessing or using the SingWithMe Records platform, users acknowledge that they:

• have read this Legal & Compliance Framework;
• understand their legal responsibilities;
• agree to comply with all applicable laws;
• agree to follow all published platform policies;
• understand that enforcement action may be taken where violations occur.

Failure to comply with this Framework or any related policy may result in warnings, suspension, termination of access, withholding of services where legally permitted, removal of content, or referral to the appropriate authorities.

Final Statement

SingWithMe Records Ltd is committed to operating a secure, transparent, and legally compliant platform that supports artists, creators, service providers, and customers. As the platform evolves, this Legal & Compliance Framework may be updated to reflect changes in legislation, industry standards, and operational practices.

Our objective is to foster a trusted digital ecosystem where creativity can thrive while respecting intellectual property rights, protecting personal information, promoting fair business practices, and maintaining compliance with applicable legal and regulatory requirements.

By continuing to use the SingWithMe Records platform, you acknowledge that you have read, understood, and agree to comply with this Legal & Compliance Framework and all related platform policies.

End of Legal & Compliance Framework